Support
We're here to help. Whether you have a question about the Eventful platform, our Zoom integration, or your account, reach out and a real person on our team will get back to you.
Product & integrations
Learn how Eventful connects with Zoom and the rest of your stack.
Browse integrations→Hours of operation
Monday – Friday
9:00 AM – 6:00 PM ET
Excluding US public holidays.
Response time
Target initial response times range from four business hours for Critical issues to three business days for low-priority requests.
See our Support Service Level Addendum below.
Before you reach out
To help us resolve your issue as quickly as possible, please include the following when you contact support:
- The email address associated with your Eventful account
- A description of what you were trying to do and what happened
- The product area involved (for example, webinars, in-person events, conferences, or the Zoom integration)
- Screenshots or a screen recording, if the issue is visual
Support Service Level Addendum
Last updated: August 5, 2026
This Support Service Level Addendum (the “Support Addendum”) describes the technical support that Funl Technologies, Inc., doing business as Eventful (“Eventful”), provides for the Eventful Service (the “Service”). It applies to customers with an active subscription to the Service (each, a “Customer”) and is incorporated by reference into each Customer's agreement with Eventful. This Support Addendum is intended to stand on its own; where a Customer's signed agreement with Eventful expressly addresses the same subject matter, that signed agreement governs.
1. Support Services
Eventful will provide Customer with standard remote technical support for the Service during Customer's active subscription. Support includes assistance with reported errors, service interruptions, account access, configuration questions, and other technical issues relating to Customer's authorized use of the Service.
Support does not include custom development, implementation services, consulting, training, changes to third-party services, or requests for new features or functionality unless separately agreed in writing.
2. Support Hours
Eventful's standard support hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays and Eventful-observed company holidays (“Business Hours”).
Eventful may monitor Critical requests outside Business Hours and may respond when reasonably practicable, but this Support Addendum does not provide guaranteed 24/7 support.
3. Submitting Support Requests
Customer may submit support requests by email to support@heyeventful.com or through another support channel designated by Eventful.
Customer will provide information reasonably necessary for Eventful to investigate the request, including a description of the issue, its business impact, relevant screenshots or error messages, affected users, and steps taken before submitting the request.
Response times begin when Eventful receives a sufficiently detailed support request. Response and resolution efforts may be paused while Eventful is waiting for information, access, testing, confirmation, or other action reasonably required from Customer.
4. Severity Levels
Eventful will assign and may reasonably adjust the severity of each support request based on the definitions below:
Critical.The Service is substantially unavailable to Customer, or a material failure prevents a substantial portion of Customer's users from accessing essential functionality, and no reasonable workaround is available.
High. Material functionality is significantly impaired, but the Service remains partially operational or a limited workaround is available.
Normal. Non-critical functionality is impaired, an issue affects a limited number of users, or a reasonable workaround is available.
Low. General questions, configuration assistance, cosmetic issues, feature requests, or issues having minimal business impact.
5. Target Initial Response Times
Eventful will use commercially reasonable efforts to provide an initial response within the following targets during Business Hours:
| Severity | Target initial response |
|---|---|
| Critical | Four business hours |
| High | One business day |
| Normal | Two business days |
| Low | Three business days |
An “initial response” means Eventful's acknowledgment of the request and initial assessment or request for additional information. It does not mean that the issue will be resolved within the applicable response period.
6. Resolution Efforts
Eventful will use commercially reasonable efforts to investigate and address support requests based on their severity, business impact, technical complexity, and the availability of Customer personnel and information.
Eventful does not guarantee a resolution time. Resolution may include a correction, workaround, configuration change, documentation, recommendation, feature modification, or other commercially reasonable response.
7. Exclusions
The support commitments in this Support Addendum do not apply to issues caused by:
- Customer's systems, equipment, networks, data, configuration, acts, or omissions;
- Customer's use of the Service contrary to Customer's agreement with Eventful or Eventful's documentation;
- third-party services, integrations, APIs, infrastructure, Internet services, or telecommunications providers outside Eventful's reasonable control;
- modifications to the Service not made or authorized by Eventful;
- Customer's failure to install or adopt a correction, update, or workaround made available by Eventful;
- beta, preview, experimental, pilot, or early-access functionality; or
- force majeure or other events beyond Eventful's reasonable control.
8. Maintenance
Eventful may perform scheduled or emergency maintenance. When commercially practicable, Eventful will provide advance notice of planned maintenance expected to cause a material interruption. Emergency maintenance may be performed without advance notice when reasonably necessary to protect the Service, customer data, or other customers.
9. No Service Credits
The response times in this Support Addendum are targets and not guarantees. Failure to meet a target response time does not entitle Customer to service credits, refunds, damages, termination rights, or other remedies. Any remedies remain subject to the Customer's agreement with Eventful.
10. Term, Updates, and Precedence
This Support Addendum applies for as long as Customer maintains an active subscription to the Service. Eventful may update this Support Addendum from time to time, and the version published here at the time support is requested will apply.
Where a Customer's signed agreement with Eventful expressly conflicts with this Support Addendum, that signed agreement governs.